PAYMENT/ SHIPPING / PRIVACY POLICIES
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PAYMENT
UNsound Records accepts:
- Payment only in Australian dollars - $AUD.
- International Money Order (made out in $AUD from overseas) or money order/bank cheque/personal cheque (Australian residents).
- Credit card details with snail mail, fax or by phone.
- AMERICAN EXPRESS, DINERS CLUB, BANKCARD, MASTERCARD, VISA and JCB.
- Please phone us if you wish to arrange Electronic Funds transfer within Australia.
- Please email to us details if you wish to arrange payment through Western Union.
- EFTPOS can be used in-store only.
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PACKAGING & SHIPPING
We attempt to ensure that your goods are packaged in the best possible manner to ensure their safe arrival
at their destination. We use materials supplied by Australia Post and record packaging companies.
CDs are usually packaged in their equivalent size cardboard box.
Vinyl is packaged in similar cardboard boxes for that size.
Where necessary, bubble wrap and newspaper are used to ensure the vinyl and jewel CD cases are not damaged in any way.
We take pride in our efforts to manage your goods properly.
Should you require insurance, please advise us at the time of ordering.
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Insurance
If your goods are valuable to you, we suggest paying extra for insurance. Please advise Unsound Records at the time of ordering
if you require insurance, this will incurr extra costs.
COURIER SERVICE
Express Courier is available upon request. This service is more expensive and not necessarily available to every country in the
world. Please advise at time of ordering if you require courier service.
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PRIVACY POLICY
1. In order to provide information on subject matter to an individual, group or company, it is necessary to have some contact point with that
individual, group or company. Because the nature of the internet makes email transactions possible, collection of information via a form is
provided as an alternative to the standard phone, fax and mailing address of the company.
2. Filling out the contact form, as provided, is left solely up to the individual, group or company to decide if they wish to provide the information
requested in order to receive feedback from Unsound Records about its products and services.
3. Anonymity of the individual, group or company requesting the information from Unsound Records is lawful and practicable by the non-inclusion
on the contact form of their name.
Minimum Information
4. Each form is marked clearly with an asterisk to indicate the bare minimum of information that the individual, group or company is required
to provided in order for Unsound Records to complete their request for information on products or services. Where the service required is to
fulfill an order for CDs or similar items, it is necessary to obtain the maximum amount of information possible in order to complete the transaction
satisfactorily.
5. UNsound Records contact forms makes provision for the individual to indicate whether they are acting for their own purposes or on behalf
of an organisation / employer or another individual / organisation.
6. The contact form makes provision for the individual, group or company to state that they either will allow or will not allow UNsound Records
to maintain their contact information on a database or similar software or hard copy on Unsound Record's premises for the purposes of future
marketing and or contact reasons.
7. UNsound Records undertakes to ensure that any personal data held by its organisation is held under secure conditions on its computer network
and that reasonable steps have been undertaken to ensure the loss or misuse of this data is protected from unauthorised access, modification
or disclosure.
8. UNsound Records undertakes to destroy immediately a) any information where permission is not given by the client for that information to
be stored by UNsound Records; b) and any information that is no longer needed for any purpose.
Non-purchase of databases
9. UNsound Records does not purchase email listings of individuals, groups or companies for the purposes of marketing.
10. Unsound Records does not on-sell or provide any other individual, group or organisation, or company with information that it has collected
from its clients.
11. The point of contact on the Unsound Records website is visible at all times from every page presented to the client throughout their journey
through the website.
12. The contact form can be used as an alternative to phone, fax and mail contact for individuals, groups or companies to enquire about Unsound
Records products.
Use of ISP Software
13. Unsound Records does not use computer programs such as "Analog" to collect information such as domain names, from its ISP about
the individuals, groups or companies who visit the Unsound Records website.
Cookies & the Shopping Cart
14. UNsound Records does not use "Cookies", or webugs to collect information about visitors to the UNsound Records website. We do
however, operate a shopping cart system which by the nature of its design, does record visitors details such as IP address and time of file
creation in a temporary file in its cart system. This information is used to ascertain types of browsers that are using the cart system and
also to solve any technical problems that may arise. The IP address of visitors does not get used to backtrack domain names. This temporary
directory is regularly cleared of its contents and no records are kept.
15. Should the visitor to the UNsound Records website not trust Cookie technology, regardless of the fact that it is not used on the UNsound
Records website, then it is recommended to the user to turn off the cookie facility in their browser.
Requesting Information
16. Any request by an individual, group or company for any or all details of information held in record form by UNsound Records will be expedited
in the quickest possible manner upon application for such information to the Proprietor of UNsound Records at no cost to the individual.
17. Disclosure of personal information collected by UNsound Records can be made if UNsound Records is required to do so by law under the jurisdiction
of the Commonwealth, State or Territory legislation and any common law. Privacy laws do not override these legal obligations, nor laws relating
to tax or credit matters. |
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